Lincoln Tech Support Request Form

Please use this form to request Technical Support Staff from our building.   For more information on who will be responding to your technology issue, see descriptions below the form:

 

Staff Member Name: (First and Last, Please)

Email Address: (last.f@mail.wsd.wednet.edu)

Location - (Room # and/or Specific Location)

Specific Problem - Please provide a detailed description of the problem.


Estimated Response Time
TRA: Liz Lewis  
TRT: Aaron Gahringer

Urgent:
within 60 min

 Critical:
within 4 hours		 Routine:
within 24 hours		   Critical:
within 4 hours		 Routine:
within 24 hours
  • Lab Failure
  • Network Failure
  • Student or Library Server
  • Office or Admin workstation
  • Teacher Workstation (1st contact)
  • New Student accounts- upon notification
  • Network Printer problems
  • Email connectivity issues
  • Individual Student Station
  • Connectivity issues
  • STAR /AR Networking
  • Alpha Smarts
 
  • Skyward
  • Instructional Software Support:
    Word
    PowerPoint Excel Contribute
    Dreamweaver iMovie
    Entourage
    Easy Grade Pro United Streaming
    Alpha Smarts
    STAR
    AR
Non-Urgent:
within 48 hours		 Non-Urgent:
within 72 hours		     Non-Urgent:
within 48 hours		 Non-Urgent:
within 72 hours
  • Virus Removal from workstation
  • Student Stations (non lab)
  • Network outage (individual classroom)
  • Installation of software for district training.
  • Ordering new equipment
  • Reactivating student accounts (discipline)
    
  • Grade Posting to Web
  • LCD Projector Use
  • Document Camera Use
  • Digital Camera Use
  • Connecting to Servers
  • Palm problems
  • Teacher/Club Web Page
  • Random Junk

...OR...